jetbuz Privacy Policy — How We Collect, Use & Protect Your Data

This Privacy Policy (hereinafter "the Policy") describes how jetbuz (hereinafter "jetbuz," "we," "us," or "our") collects, uses, discloses, and safeguards the personal information of individuals who access or use the jetbuz platform, including the website at jetbuz.site, its associated games, sports betting services, and all related digital services (collectively, "the Platform").

This Policy applies to all users of the jetbuz Platform, including registered account holders, prospective players who browse without registering, and individuals who contact jetbuz support. By accessing or using the Platform, you confirm that you have read and understood this Policy and consent to the data practices described herein.

Pakistani users should note that jetbuz is committed to handling personal data responsibly in accordance with applicable international data protection standards. Where local data protection laws impose additional obligations relevant to Pakistani users, jetbuz will honour those obligations to the extent reasonably practicable.

For the purposes of applicable data protection law, jetbuz is the data controller responsible for personal data collected through the Platform. As data controller, jetbuz determines the purposes for which and the means by which your personal data is processed.

All data protection enquiries, access requests, and complaints should be directed to the jetbuz Privacy Team using the contact details set out in Section 14 of this Policy. jetbuz will acknowledge all privacy-related correspondence within five (5) business days of receipt.

jetbuz collects personal data through several channels, including directly from you during registration and account use, automatically through your interaction with the Platform, and from third-party verification service providers. The categories of personal data we collect include:

Sensitive Data. jetbuz does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you voluntarily disclose such information through a support communication, it will be treated with the highest level of confidentiality and used only to address your specific query.

jetbuz uses the personal data it collects for the following specific, legitimate purposes:

• Account Registration & Management: To create and administer your jetbuz account, verify your identity, and maintain your account in good standing throughout the customer lifecycle.
• Transaction Processing: To process your deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported payment methods, and to execute your withdrawal requests promptly.
• Identity Verification (KYC): To comply with our international licensing obligations requiring us to verify the identity, age, and residential status of all registered players before processing withdrawals.
• Anti-Money Laundering (AML) Compliance: To monitor account activity for patterns consistent with money laundering or terrorist financing, as required by international gaming standards.
• Platform Personalisation: To tailor the jetbuz experience to your preferences, including recommended games, relevant promotions, and preferred language settings.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer deposit limits, self-exclusion, and cooling-off requests.
• Security & Fraud Prevention: To detect and investigate suspicious login activity, fraudulent transactions, and violations of our Terms & Conditions.
• Marketing Communications: To send you promotional offers, bonus notifications, and PSL cricket betting updates where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse aggregated usage data for the purpose of improving game performance, user interface design, and overall Platform reliability.

Where applicable international data protection frameworks require jetbuz to identify a legal basis for processing your personal data, we rely on the following:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you have accepted, including account management, transaction processing, and game delivery.
• Legal Obligation: Processing necessary to comply with applicable laws and our international gaming licence conditions, including KYC, AML monitoring, and age verification.
• Legitimate Interests: Processing carried out in pursuit of jetbuz's legitimate business interests, including fraud prevention, platform security, and product improvement, provided such interests do not override your fundamental rights.
• Consent: Processing for which we have obtained your explicit prior consent, including marketing communications and optional personalisation features. Consent may be withdrawn at any time.

jetbuz uses cookies and similar tracking technologies on the Platform to enable core functionality, analyse usage patterns, and improve the user experience. The categories of cookies we use are as follows:

• Essential Cookies: Required for the Platform to function correctly, including session authentication, login state management, and security tokens. These cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate the Platform — including which games are most popular, session durations, and common navigation paths — to inform product improvement decisions.
• Preference Cookies: Store your stated preferences, including language settings, responsible gaming tool configurations, and display options, so you do not need to re-enter them on each visit.
• Marketing Cookies: Used, with your consent, to serve relevant promotional content relating to jetbuz games and offers. You may opt out of marketing cookies through your browser settings or by contacting our support team.

Most browsers allow you to manage cookie preferences through their settings. Disabling essential cookies may impair your ability to use the jetbuz Platform effectively.

jetbuz does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency gateway providers receive the minimum data necessary to process your transactions. All payment partners are contractually required to handle your data in accordance with applicable security standards.
• KYC & Identity Verification Providers: Third-party identity verification services receive your submitted identity documentation solely for the purpose of verifying your identity in compliance with our licensing obligations. These providers are bound by strict confidentiality agreements.
• Game Software Providers: Our game content partners receive anonymised session and gameplay data necessary to deliver their titles on the Platform. No personally identifiable information is shared with game providers beyond what is technically required.
• Regulatory Authorities: jetbuz may be required to disclose personal data to licensing authorities, law enforcement agencies, or financial intelligence units when compelled to do so by applicable law or a valid legal order.
• Legal Advisers: In the context of resolving disputes, processing claims, or obtaining legal advice, personal data may be shared with retained legal counsel under strict confidentiality obligations.

As an internationally licensed platform serving players including those based in Pakistan, jetbuz may transfer personal data to countries outside of Pakistan for storage, processing, or verification purposes. Such transfers may include transfers to the jurisdiction in which our gaming licence is held, or to the jurisdictions where our KYC and payment processing partners operate.

Where personal data is transferred internationally, jetbuz implements appropriate safeguards to ensure that your data receives an equivalent level of protection regardless of where it is processed. These safeguards include contractual clauses requiring recipients to meet our data protection standards, and organisational security measures consistent with those applied within our own systems.

jetbuz retains your personal data only for as long as is necessary to fulfil the purposes for which it was originally collected, or for as long as required by applicable legal, licensing, and regulatory obligations. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your jetbuz account and for a minimum of five (5) years following account closure, in accordance with standard anti-money-laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by international financial regulations applicable to licensed gaming operators.
• Support Communications: Retained for three (3) years from the date of the most recent communication, to facilitate resolution of any subsequent disputes or complaints.
• Marketing Preferences: Retained until you withdraw your consent to marketing communications, after which only a suppression record confirming your opt-out will be retained.
• Analytics Data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify individual users.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with jetbuz's internal data governance procedures.

jetbuz employs a comprehensive, multi-layered technical and organisational security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jetbuz Platform;
• Encryption at rest for all databases containing personal and financial data;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication requirements for all jetbuz administrative systems;
• Regular penetration testing and independent security audits conducted by qualified third-party security firms;
• Automated threat detection and intrusion prevention systems monitoring Platform infrastructure 24 hours a day;
• Secure disposal procedures for physical and digital data media at end of life.

Subject to applicable data protection law, you hold the following rights in respect of personal data that jetbuz holds about you. To exercise any of these rights, please contact the jetbuz Privacy Team using the details in Section 14.

• Right of Access: You may request a copy of the personal data jetbuz holds about you, along with information about how it is being used.
• Right to Rectification: You may request the correction of any inaccurate or incomplete personal data held by jetbuz.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jetbuz's legal and licensing retention obligations.
• Right to Restriction: You may request that jetbuz restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is disputed.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where jetbuz relies on legitimate interests as the legal basis, or where your data is used for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

jetbuz will respond to all substantiated privacy rights requests within five (5) business days. We may need to verify your identity before processing your request to protect against fraudulent access to another user's data.

The jetbuz Platform is strictly intended for individuals who are twenty-one (21) years of age or older. jetbuz does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under this age, we will take immediate steps to delete such data and close the associated account.

If you are the parent or guardian of a minor who you believe has created a jetbuz account, please contact us immediately at [email protected] so that we may investigate and take appropriate action without delay.

jetbuz reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this Policy. Continued use of the jetbuz Platform following notification of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or wish to make a complaint about the way jetbuz has handled your personal data, please contact our Privacy Team through the following channels:

• Email: [email protected] (mark your subject line "Privacy Request" for priority routing)
• Live Chat: Available 24/7 directly within the jetbuz Platform — in English and Urdu
• Response Time: All privacy correspondence is acknowledged within five (5) business days

If you are not satisfied with how jetbuz has handled your privacy concern after contacting us, you may have the right to escalate your complaint to a relevant supervisory authority in accordance with the laws applicable in your jurisdiction.

This Privacy Policy was last reviewed and updated on 1 January 2026 and supersedes all previously published privacy notices issued by jetbuz.